What you're dealing with
Failure spikes are noticed when complaints arrive. Alerts live in different tools, and nobody can say who is looking at what.
SwitchX in action
Failure spike, owned
A partner's failure rate rises. An alert is raised, acknowledged, assigned and resolved, and every step is in the audit trail.
Stuck payments found
Payments waiting for a final status are listed by age, so the oldest are resolved first.
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